Barrington Sports

Frequently Asked Questions

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Frequently Asked Questions
Frequently Asked Question Categories

In order to help you find the answer to your question we have grouped FAQs together under a number of FAQ Category headings. To view the contents of each of the FAQ Categories listed below simply click on the category name.
 

Placing OrdersReturnsPostage
PaymentDeliverySponsorship
Bulk DiscountsCricketHockey
Textiles
 Placing Orderstop 

I wish to make a purchase but the item I require is not featured on the website. Can I still order it and how do I go about this?
There may be several reasons for items not being featured on our website. The most likely is that the supplier is out of stock so there will be long delays on the product. If you would like to know how long an item that is currently out of stock with the supplier will take to come in, please either contact us on 01565 650269 or customerservices@barringtonsports.com.
We can also place special orders for products which we do not usually stock. For availability and lead times please contact us on 01565 650269 or customerservices@barringtonsports.com

 Returnstop 

Can I return a product for exchange or refund?
Yes, as long as the goods are in perfect saleable condition, there is no problem with obtaining a refund or exchange for goods you have purchased. Simply return the goods to:

Returns
Barrington Sports
Unit 3 Wolfe Close
Parkgate Industrial Estate
Knutsford
Cheshire
WA16 8XJ

Please be sure to include a copy of your invoice, a brief note explaining the reason for the return and the action you would like us to take, as well as most importantly a contact telephone number. If you require a replacement item to be sent please remember to include the appropriate payment to cover the postage/courier charge.

I think my product is faulty. What should I do?
Generally we cannot comment on goods without first seeing them, so in most cases simply follow the returns procedure above (including your proof of purchase and contact telephone number) explaining the fault in the covering note. We will examine the product and contact you to advise of what action is being taken. Often goods have to be returned to the manufacturers for their assessment and we will endeavour to get a response as soon as possible. If you are unsure whether to send goods back for assessment an alternative option is to send a digital photo as an email attachment to customerservices@barringtonsports.com - it may be possible for us to give advice based on the images.
Due to the nature of the game of hockey, it is not possible to fully guarantee any stick against breakage – all sticks will break eventually. As a rough guideline, any inherent fault in composition of a stick will manifest itself within the first month of use. Any breakage after that time is likely to be the result of direct contact, e.g. a stick tackle… which is not covered by any guarantee.

 Postagetop 

I wish to order a product, but during the checkout process I only get the option of using CityLink delivery rather than Royal Mail, why is this?
We can only use Royal Mail as a delivery option for items that are small and under the value of £20. Anything that is bulky or over £20 must be sent with CityLink for insurance purposes.

 Paymenttop 

When is payment taken?
We do not debit your card until the goods are dispatched. If an order is split for any reason we only take payment for the goods dispatched.

 Sponsorshiptop 

Do you offer sponsorship?
As a retailer we do not offer any kind of team or individual sponsorship. We have a policy of discounting all of our products and making these discounts available to all. For individual sponsorship please contact the manufacturers directly (see the links section for contact details).

 Bulk Discountstop 

I wish to purchase an entire playing kit for a team. Can I get any discount for buying in bulk?
Unfortunately as our prices are already heavily discounted we are unable to offer any further discounts for bulk purchases. We can however offer a discount of £1 per shirt if we print our Barrington Sports logo onto the front of the shirt (like a sponsors logo). For further information about this promotional offer please contact textiles@barringtonsports.com.

 Crickettop 

How do I know what size bat to buy?
The standard senior size of a cricket bat is the short handle (SH) and the vast majority of senior players use this size. Senior bats are also available in a long handle (LH) version for particularly tall players. Junior bats are available from size 0 (the smallest) up to harrow (the largest). It is very important, especially for juniors, not to select a bat that is too heavy or too large as it will have a detrimental effect on strokeplay. Some simple guidelines for selecting the correct size are below:

Bat SizeLHSHSSH / AH6543
Height (cm) 175+168-
175
163-
168
157-
163
150-
157
144-
150
137-
144
Handle Length (cm3331292827.5272625
Blade Width (cm)11111110.21010109
Length (cm)878583828077.57471
Weight Range (lb.oz)2.7+2.5+2.3+2.1+1.13+1.10+1.8+1.6+

What weight bat should I buy?
It is very important for juniors to select a bat that is not too heavy so that they can retain control even after a long innings. Junior bats are generally only available in light versions. Senior bats are available in a range of weights (2lb 5oz up to 3lb); lighter bats allow for greater control whereas heavier bats give more power. It is up to the individual whether they prefer a light, medium or heavy bat.

What is the difference between the bat shapes?
Each brand has its own range within which will be several bat profiles, each with different qualities. Some have an increased sweet spot or raised middle for powerful hitting, some have very light pick-ups for increased control. For further information on individual bats please see the product descriptions, or the manufacturer’s websites.

How much preparation does my bat need?
The time spent preparing a bat depends on whether is pre-prepared. Bats that are pre-prepared still require several hours of preparation (knocking in and playing in with an old ball) before it is ready to use in a match. Unprepared bats require much longer to prepare for play. The preparation is divided into several stages: oiling, knocking in, playing in, and continuing maintenance.
Oiling
Before use apply a light coat of raw linseed oil to the face, back edges and toe using a cloth (avoid the splice area) The application of oil should be repeated if the bat appears very dry Clean the bat using fine sandpaper between each application. After oiling lay the bat flat for a few hours. If the bat has a cover on the face apply oil as above but only to the back, uncovered edges and toe. Do not over-oil the bat. Over-oiling adds weight, spoils driving power and may cause rot. It is much better to under-oil rather than over-oil a bat
Knocking In
All bats come with the faces pressed, however the face, especially the front edges and the toe, will be further improved and increase the lifespan of the bat by careful knocking in.
Knocking in should be done with a specially designed bat mallet (an old cricket ball can be used but a mallet is much more accurate and a uniform result is achieved)Particular attention should be taken with the edges and toe of the blade as these are areas most likely to crack if a shot is mis-timed
Hitting too hard may crack the willow – take your time and be patient (the knocking in process can take up to 8 hours)
Do not hit the sides of the blade, the underneath of the toe or back of the blade
Playing in
After knocking in, the bat should be used to hit short catches with an old, good quality cricket ball Initially avoid using a new ball in either nets or a match
Continued maintenance
DON’T expose to extremes of temperature
DON’T over-oil
DON’T ever stand the bat in oil
DON’T allow the bat to become damp
DON’T misuse or treat carelessly off the pitch
DON’T use cheap hard balls. These will damage the bat
DON’T continue to play with a damaged bat; this will aggravate the damage to a point where the bat may be beyond repair
DO prepare the bat carefully
DO store the bat in off-season in a cool dry atmosphere away from excessive heat or damp
DO re-oil the bat after any prolonged period of non-use
DO inspect the bat regularly for damage in play and repair promptly.

Do you provide a bat preparation service?
Unfortunately this is not a service that we offer, although many of the bats can be pre-prepared by the manufacturers on request. Even pre-prepared bats need several hours of extra knocking-in to ensure the bat is ready to play. If you would like to request that a bat is pre-prepared please contact the sales team on 01565 650269 and they will be able to arrange a quotation.

Can I get an extra grip fitted to my bat before it is sent?
We are happy to fit additional or replacement grips onto cricket bats, but unfortunately we cannot do this onto new cricket bats sent out by mail order. It would make the bat unfit for resale if for any reason you changed your mind. For a straightforward solution why not purchase your own gripping cone.

 Hockeytop 

Which length stick is right for me?
Most hockey sticks are available in standard lengths of 36.5 and 37.5 with a few available in longer lengths. 36.5 has traditionally been the ‘standard’ senior length of a hockey stick and the majority of players still use this size. Recently there has been a trend towards more players using 37.5 sticks, with the advantages including a longer reach, and a more comfortable playing position for taller players. There are no rules governing which length of stick will be right for individual players, it really is down to personal preference.

Which weight stick should I buy?
Most hockey sticks are available in light and medium weight with a few available in a heavy version. The last few years have seen movement away from the heavier sticks due to the technical advancements in the manufacture of hockey sticks (particularly the composites). Traditionally with wooden sticks, the heavier the stick, the more power could be generated when striking the ball, however with today’s composite sticks the power is generated from the composition of the stick rather than the weight. Recent trends have been towards lighter sticks with advantages for dribbling and stick skills. However, many players still favour the balance offered by a slightly heavier stick. It is impossible to advise which weight will be ‘better’ for an individual player.

What is the difference between composite and wooden sticks?
Composite sticks are made of a combination of Carbon, Fibreglass, Aramid and Kevlar, whereas wooden sticks are essentially made from a wooden core (usually mulberry) reinforced with combinations of Carbon, Fibreglass, Aramid and Kevlar.

The advantages of composite sticks over wooden sticks are:

  • Greater power when striking the ball
  • Uniform balance, weight and shape making it easier to buy a second stick the same
  • Sticks can be lighter without losing any power
The advantages of wooden sticks over composite sticks are:

  • More ‘give’ in the shaft allowing increased feel and touch on the ball
  • Greater first touch and control skills
  • Each stick is slightly different allowing a choice of weights and balance points
Wooden and composite sticks each require maintenance to prolong their lifespan; both wear down particularly when used regularly on sand-based surfaces.
The difference between composite sticks within a range is essentially their composition. As you go up the range the amount of carbon in the stick increases, which in turn makes the sticks stiffer and allows a greater hitting power. This is balanced by the decrease in control that is the consequence of having a stiffer stick. The same is essentially true of wooden sticks, the more money you pay, the greater the reinforcement on the shaft allowing greater power.

What is the advantage of having a bowed stick?
Bowed hockey sticks have been increasing in popularity in the UK after a huge increase in their use in Europe (particularly Holland and Germany). The advantages include:

  • Increased flicking ability (particularly drag flicking)
  • Better for sweep and pushed passes
  • Some players have found that the bow helps with dribbling as the stick head is at a different angle to that on a straight stick
Straight sticks also have their advantages:
  • Much better for flat hitting – less likely to inadvertently raise the ball
  • More traditional profile, no need to adapt or change your play
The past couple of years have seen increases in the bows of sticks from the traditional 16mm up to 48mm in the most extreme case! This is all set to change again as the FIH have set a limit on the bend allowed to 25mm. This is due to start in International hockey in January 2006, however England Hockey have announced that this will not come into force in the EHL until the start of the 2006/07 season. Although a year early, most stick manufacturers in the UK have altered their ranges for the 2005/06 season to comply with the new regulations.

What is the difference between the head shapes?
Head shapes have altered over the years, but most sticks on the market today are only available in a limited number of head shapes. The two major types are hook or maxi heads, with many manufacturers settling on a compromise between the two (J heads, sigma head etc.). Hook heads bend round further than the maxi heads and are generally considered advantageous for dribbling and flicking, particularly reverse stick skills. Maxi heads have a bigger sweet spot for hitting, and allow the ball to be trapped or dragged in the headbend.

Why are some sticks more expensive than others?
The cost of wooden sticks is determined by the level of reinforcement on the shaft. Cheaper sticks may only be reinforced with fibreglass, whereas the more expensive sticks will have strips of carbon coating the shaft giving increased stiffness and power. In addition Kevlar or aramid may be added to dampen vibrations.

The cost of composite sticks is directly proportional to the percentage of carbon making up the stick. The more you pay, the more carbon is in the stick, making it stiffer, resulting in increased striking power.

Is there any warranty on hockey sticks?
Due to the nature of the game of hockey, it is not possible to fully guarantee any stick against breakage – all sticks will break eventually. As a rough guideline, any inherent fault in composition of a stick will manifest itself within the first month of use. Any breakage after that time is likely to be the result of direct contact, e.g. a stick tackle… which is not covered by any guarantee.
Damage caused by edge hitting (or the Argentinean backhand shot) is not covered by any manufacturers warranty.
If you are concerned that your stick may be faulty we will be pleased to examine it and if necessary send it back to the manufacturers for their assessment. Often damage is repairable which may be done at the manufacturers discretion.
Players must take responsibility for the maintenance and care of their sticks, particularly when playing on sand based surfaces. Wear and tear will occur to the shaft and head of the stick, but damage can be limited by the use of stick tape and stick repair kits. Most manufacturers estimate that players should expect to use more than one stick per season if training and playing regularly.

Can I get a different (or an additional) grip put onto a stick purchased by mail order?
Unfortunately we cannot put different grips onto sticks before they are sent out by mail order. Once a stick has been altered it is not fit for resale and you would therefore be unable to return it if for any reason it did not meet your expectations.

If I purchase an entire goalkeeping kit could I get any discount?
Unfortunately we are unable to offer any further discounts for bulk purchases as our prices are already heavily discounted from the RRP’s. We have a policy of discounting all goods and making these discounts available to all.

 Textilestop 

I wish to purchase an item of clothing, how do I know which size to buy?
We have included a clothing size guide for all the brands of clothing we sell. This can be found as a link to the right of the item you are interested in purchasing. If for any reason the items do not fit, they can be returned for either an exchange or a refund.

I wish to purchase playing kit for a team but I need to show them samples of styles and sizes. Is this possible?
We do charge the normal cost of the goods for samples to be sent out, however as long as these are returned to us in perfect condition fit for resale we can issue a full refund. If you wish to discuss team kit requirements in more detail please contact textiles@barringtonsports.com.

I wish to purchase an item of clothing, how do I know which size to buy?
We have included a clothing size guide for all the brands of clothing we sell. This can be found as a link to the right of the item you are interested in purchasing. If for any reason the items do not fit, they can be returned for either an exchange or a refund.

I wish to have names and number printed onto the back of the shirts. How much will this cost?
Names and numbers are priced as follows based on the number of digits used:
ItemStyleCost (inc VAT)
2 LetterSports Block£0.50
2 NumeralSports Block£0.50
4 NumeralDrop Shadow£1.00
9 NumeralDrop Shadow£1.50

I wish to have a logo embroidered onto shirts. How much will this cost?
The cost of embroidering logos depends on whether the design has already been set-up for embroidery. Every design that is more complex than simple text must be set-up so it can be embroidered. If a logo has previously been embroidered you may be entitled to request a copy of the disk from your previous supplier, which will save the set-up charge. The charge depends on the size and complexity of the design. Without seeing the design it is impossible to provide a quotation so please forward a jpeg or similar picture file to textiles@barringtonsports.com. Once we have seen the design we can reply with a quotation for set-up and embroidery charges thereafter. Typical set-up charges range from £50 to £100 with embroidery charges ranging from £1.50 to £3. If you require simple text embroidering onto garments, there is not normally a set-up charge. The cost of simple text is £1.50 - £2 per garment depending on the number of stitches in the design. Individual names can also be embroidered onto shirts at a cost of £2 + VAT per garment (as these all need to be individually set-up).

I wish to have a sponsor’s logo put onto a shirt. Is this possible and how much will it cost?
It is possible to print a sponsor’s logo onto shirts as long as they are relatively simple and in one colour. Costs are based on the area taken up by the design; so for a quotation simply forward your design to textiles@barringtonsports.com.

I wish to order some shirts but they do not appear available in the colours I require. Can they be made-to-order in our club colours?
Most of the brands we supply can make their shirts in almost any range of colours. This can take from 6 to 8 weeks, although the process can sometimes be speeded up by paying a surcharge. The cost remains the same with most brands, although a few do charge extra for the made-to-order service. If you require made-to-order shirts simply forward your requirements by email and we can find out relevant lead times and costs.

I wish to order other items such as hooded sweatshirts which do not appear on your website. Can you supply items such as these?
We can indeed supply a whole range of alternative clothing that is not presently featured on our website. This includes a range of plain and contrast polo shirts, sweatshirts, fleeces, T-shirts, and a range of workwear. Prices vary according to the quality and quantity of goods purchased. For a quotation please let us know by email roughly what you require.

Can you supply workwear?
We can supply a whole range of shirts, trousers, sweaters, aprons, overalls, hats etc. and all of these garments are suitable for embroidery should you require it. For embroidery queries please see the above question, and for a quotation please contact textiles@barringtonsports.com

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